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Case study

A family-friendly experience at a conference at Excel London

‍Venue: Excel London

Nipperbout service: Stay & Play area with supervised activities and baby room with breastfeeding facilities

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With children welcome to attend the conference, yet no plans for full event childcare, this conference organiser wanted to ensure parents felt welcome to attend, to provide a space children to let off steam and ensure parents had an opportunity to fully participate.

We worked with the organiser to provide an entertaining Stay & Play service for up to 30 children at a time, complete with relaxing baby room, baby change facilities and a breastfeeding area for nursing mums.

What we delivered

  • A colourful, welcoming Stay & Play area with age-appropriate toys and sensory equipment for 0-7 year olds
  • A full timetable of creative and physical activities, including:
    Arts and crafts
    Storytime and drama games
    Music and movement
    Balloon modelling and circus skills
  • Supervision of food, refreshments and children’s social and medical needs
  • A dedicated baby area for feeding and changing
  • Calm, experienced Purple People to help entertain children aged 0–7
Room setup for baby creche
Room setup for childrens creche
No items found.

In action

We welcomed 24 children across the three days of the event, most repeat visitors.
Both the Stay & Play area and Baby rooms were used consistently with parents very happy  with the activities and equipment.

Impact

  • Gave parents peace of mind and time to focus on conference content while attending with their children
  • Supported conference organisers in making the event inclusive and accessible
  • Enabled delegates with children to attend all three days
  • Created a welcoming, safe space that children didn’t want to leave

Nipperbout’s Stay & Play service at proved that even without a full event childcare service, thoughtfulness and planning can have a powerful impact on delegate satisfaction, accessibility and event success.
We were proud to be part of the event and in proving that families were more than welcome!

Parent feedback

“A brilliant space to let the children relax whileI enjoyed the conference.”

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“Highly recommend – the staff were playful, kind and thoughtful.”

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Client feedback

“Nipperbout make our lives easier as organisers and are a great extension of our team, offering a wonderful service for our delegates to make their journey to the event a step easier.

The team are always very responsive and are very easy to work with. They share details early and communicate with the venue very well in advance.

We are grateful to have the ongoing partnership with Nipperbout!.”

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